Refund Policy

At RB Atelier, your satisfaction is our priority. We take great care in crafting and packaging our fragrances. Please read our refund policy carefully before making a purchase.

Returns & Exchanges

Due to the nature of our products (luxury perfumes and personal care items), we generally do not accept returns or exchanges once a product has been opened or used. However, we will gladly assist you in the following situations:

• You received a damaged or defective product
• You received the wrong item
• Your order was lost in transit

Eligibility for Refund

To be eligible for a refund or replacement, you must:

• Contact us within 48 hours of receiving your order
• Provide your order number and photographic evidence of the issue
• Return the product in its original, unused, and sealed condition (where applicable)

Non-Refundable Items

The following items are not eligible for returns or refunds:

• Opened or used fragrances
• Items purchased during sale or promotional events
• Gift cards

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

Contact Us

For any refund or return queries, please contact us at support@rbatelier1.com. We are here to help.